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本書從培養秘書人才的英語實際應用能力出發，特別突出對口語和寫作能力的培養。全書分口語和寫作兩部分。口語部分圍繞秘書工作的日常活動展開，包括接待工作、接打電話、業務電話、會議安排、處理事務等五章，內容涵蓋實際工作中的秘書實務，設置仿真情景對話、要點釋義和經典句型，同時配上基礎知識操練和培養實際運用能力相結合的練習，有利于學生鞏固已學知識和情景口語表達，以便在實際工作中靈活運用已學知識和技能。寫作部分圍繞秘書工作中的各類文書寫作而展開，內容包括工作文書、禮儀文書、社交文書、人力資源文書和商務文書。每種文書都用英文說明寫作技巧和要點，并根據需要，每種文書編寫2～3篇例文。例文內容新穎、實用，形式多樣，語言規范；注釋充分體現重點、難點，以點帶面，舉一反三；練習既有基礎語言知識操練，又有實踐寫作訓練；重點句型是對每種文書寫作中的常用語句進行歸納總結，以便學生實際運用。
目次
Part Ⅰ Spoken English for Secretary
Chapter One Reception
Section 1 At the Office
Section 2 At the Exhibitions & Conventions
Section 3 At the Airport
Chapter Two Making & Answering Telephone Calls
Section 1 Putting through Telephone Calls
Section 2 Leaving a Message over the Phone
Section 3 Making the Wrong Telephone Calls
Chapter Three Business Communication on the Phone
Section 1 Making Appointments
Section 2 Making Reservations
Section 3 Seeking Information
Chapter Four Conference Arrangement
Section 1 Before the Conference
Section 2 During the Conference
Section 3 Post-Conference
Chapter Five Management of Business
Section 1 Something Urgent
Section 2 Letters Processing
Section 3 Complaint Settlement
Part Ⅱ Document Writing
Chapter One Work Documents
Section 1 Announcement
Section 2 Meeting Arrangement
Section 3 Meeting Minutes
Section 4 MEMOs
Section 5 Business Trip Arrangement
Chapter Two Ceremonial Documents
Section 1 Letters of Thanks
Section 2 Letters Of Congratulations
Section 3 Letters of Apologies
Section 4 Letters of Sympathy
Chapter Three Social Documents （Ⅰ）
Section 1 Letters of Inquiry
Section 2 Letters of Appointment
Section 3 Letters of Invitation
Section 4 Proposals
Section 5 Letters of Complaint
Chapter Four Social Documents （Ⅱ）
Section 1 Letters of Introduction
Section 2 Letters of Recommendation
Section 3 Letters of Request
Section 4 Job Application Letters
Section 5 Letters of Resignation
Chapter Five Human Resources Documents
Section 1 Enrollment
Section 2 Offer
Section 3 Termination of Employment
Section 4 Internal Transfer
Chapter Six Business Documents
Section 1 Establishing Business Relations
Section 2 Inquiries, Offers & Counter-offers
Section 3 Orders & Contracts
Section 4 Terms of Payment
Section 5 Insurance & Shipment
Bibliography
Chapter One Reception
Section 1 At the Office
Section 2 At the Exhibitions & Conventions
Section 3 At the Airport
Chapter Two Making & Answering Telephone Calls
Section 1 Putting through Telephone Calls
Section 2 Leaving a Message over the Phone
Section 3 Making the Wrong Telephone Calls
Chapter Three Business Communication on the Phone
Section 1 Making Appointments
Section 2 Making Reservations
Section 3 Seeking Information
Chapter Four Conference Arrangement
Section 1 Before the Conference
Section 2 During the Conference
Section 3 Post-Conference
Chapter Five Management of Business
Section 1 Something Urgent
Section 2 Letters Processing
Section 3 Complaint Settlement
Part Ⅱ Document Writing
Chapter One Work Documents
Section 1 Announcement
Section 2 Meeting Arrangement
Section 3 Meeting Minutes
Section 4 MEMOs
Section 5 Business Trip Arrangement
Chapter Two Ceremonial Documents
Section 1 Letters of Thanks
Section 2 Letters Of Congratulations
Section 3 Letters of Apologies
Section 4 Letters of Sympathy
Chapter Three Social Documents （Ⅰ）
Section 1 Letters of Inquiry
Section 2 Letters of Appointment
Section 3 Letters of Invitation
Section 4 Proposals
Section 5 Letters of Complaint
Chapter Four Social Documents （Ⅱ）
Section 1 Letters of Introduction
Section 2 Letters of Recommendation
Section 3 Letters of Request
Section 4 Job Application Letters
Section 5 Letters of Resignation
Chapter Five Human Resources Documents
Section 1 Enrollment
Section 2 Offer
Section 3 Termination of Employment
Section 4 Internal Transfer
Chapter Six Business Documents
Section 1 Establishing Business Relations
Section 2 Inquiries, Offers & Counter-offers
Section 3 Orders & Contracts
Section 4 Terms of Payment
Section 5 Insurance & Shipment
Bibliography
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