THE CONFLICT MANAGEMENT SKILLS WORKSHOP

Written to help trainers and managers design and lead a conflict management workshop, this resource contains a wealth of training materials to use in workshops, including practice activities, handouts, discussion questions, visual aids, and flip charts. It offers outlines for two-, one-, and half-day workshops, and presents stories and group activities on themes such as awareness, response, and actions. Withers is responsible for organizational development, training, and dispute resolution for a private-sector company. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Bill Withers (Collingswood, NJ) is responsible for organizational development, training, and dispute resolution for R&B, Inc. He has consulted with and created his innovative designs for client companies in the United States, South Africa, Canada, Russia, and China.