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Difficult Conversations in a Week ─ How to Have Better Conversations in Seven Simple Steps
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In today's working environment, which is changing faster than ever, holding difficult conversations is an increasingly vital skill which will help you survive and get ahead in your career. Executive coach and author Rob Wright has been there and done it, and in this short, accessible book he shares a lifetime of hard-earned wisdom and practical advice. Sunday: Why are conversations difficult? Monday: Considering emotions Tuesday: Listening well Wednesday: Treating colleagues with respect Thursday: Preparing well Friday: Seeking change Saturday: Develop trusting relationships
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Martin Manser has led seminars on good communication on four continents. He teaches at the London College of Communication, and has led courses for organizations including Capita, Department of Education, and Network Rail.
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