Operational Assessment of IT

This book provides insights into the operational assessment process with a specific focus on IT. The book include some lean six-sigma (6s) tools and techniques. This book is designed to provide examples of various processes, each employing tools to help provide a diverse perspective of the process. In an effort to gain insight into the process, its goals, and the steps currently used to achieve the goals. Using the concepts and tools provided in the book, the reader should see a clearer picture of any process from different perspectives in an effort to truly understand the process goals. The Book, like the Business Process, tries to focus on the Quality Value Stream.

Steve Katzman is a retired Master Sergeant who spent four years in accounting and finance and the rest of his 21+ year Air Force career in Information Technology and data communication before moving into Civilian life.After retiring from the U.S. Air Force, Steve worked for an international manufacturer in Connecticut as a senior systems programmer, systems and network administrator, 2nd and 3rd level support, and Project Manager for Networks.When Steve moved from Connecticut to North Carolina, he worked as an IT technical resource and Contingency planner in banking and Senior Technical Consultant in healthcare before joining KPMG as a Senior Consultant. Since leaving KPMG, Steve joined the Bank of America as a Vice President, Internal Audit, then as an independent consultant followed by his work for TIAA-CREF as a member of their IT Audit team and then with their Professional Practices Team until he retired from full-time employment in May 2014.Steve is a past President and Board member of the Charlotte Chapter of the IIA (Institute of Internal Auditors). Steve was a volunteer instructor for the Charlotte ISACA Chapter CISA candidate review program and has been a Learning Facilitator for the IIA since 2010.As a volunteer facilitator for the IIA, Steve has provided many virtual and on-site seminars covering Tools and Techniques for Beginning Auditors and Audit Leads, Risk Base Auditing, Operational Auditing and Lean Six Sigma Tools for Auditors.Steve has over 35 years of computer and technology experience and 14 years in auditing (Internal and External).Steve has a BS degree in Management Information Systems with a focus on Business from Central Connecticut State University and maintains certifications as a CIA, CISA, CISSP, CRMA and CRISC. During his military career, he held a Top Secret/SBI security clearance.