商品簡介
Using a unique, visual approach to explore the science of how we communicate, Talk Confidently shows how understanding how conversation works will enable you to communicate with confidence, influence and authority.
Uncover the hidden truths and psychology behind the language we choose, the way we start and end conversations and the subtle, yet profound ways in which communication influences us in all elements of our lives.
Drawing on decades of study – from interrogations to negotiations, professional interactions to our online conversations – we present 20 dip-in lessons that examine how talk really works and how you can use conversation as a powerful tool.
作者簡介
Elizabeth Stokoe is a British scientist and Professor of Social Interaction at Loughborough University where she studies conversation analysis. Stokoe developed the Conversation Analytic Role-play Method (CARM), an approach to communications skills training based on evidence about what sorts of problems and roadblocks can occur in conversation, as well as the techniques and strategies that best resolve these problems. Stokoe spoke about CARM at TEDxBermuda in October 2014.
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