"Provides sound advice that managers can actually practice!"- Marshall Goldsmith Winner of the International Society for Performance Improvement (ISPI) Award of Excellence for 2008 Sel
"Leadership development is self-development. The quest for leadership is first an inner quest to discover who you are. That is clearly the premise of this wonderful collection of developmental activit
This book explains the nature of project management, the methods for controlling time and cost set out in the Guide to the project management body of knowledge (PMBOK), and how all of the tools and te
Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehens
The power of an American Management Association Project Management seminar -- right in your hands! "Each year, thousands of project managers, certified Project Management Professionals (PMPs®
The best-selling customer service management book is back and better than ever...with new tips, strategies, and examples! Today’s customers demand service that isn’t just beyond the norm,
A step-by-step guide to mastering the proven wealth-building techniques that top earners use to become network marketing stars! As far as career opportunities go, network marketing is hard
Discover the joy and fulfillment of running a successful niche business. At some point in their lives, many people fantasize about running a shop of their own. But while many of them actua
Now in paperback, Brian Tracy shows readers how to get more out of the time they have while they watch their productivity--and income-skyrocket ! One of the world’s premier business consul
Avoid the costs and headaches of employee lawsuits. It has become the bane of every employer’s existence: the dreaded lawsuit from a disgruntled employee. Accusations of discrimination, se
Fast, easy ways to energize your memory! With phones ringing off the hook, constantly changing to-do lists, and increasingly complicated schedules, having a good memory has become more importa
A powerful program for getting your finances into shape...now in paperback! Are your bills bloated, your savings scrawny, and your investments sluggish and lazy? This book introduces a pro
You can’t accurately gauge your company’s performance if you don’t know what -- or how -- to measure. It’s no secret that you can’t improve your organization’s performance without measurin
People are talking...but are they talking about your product? Gold prize winner for best marketing book (tie), 2008 Axiom/Inc Magazine awards Finalist, 2008 Berry-American Marketing
Dossani (South Asia programs, Shorenstein Asia-Pacific Research Center, Stanford U.) traces the political and economic development of India since independence and draws a portrait of its present insti
Merritt, a longtime reporter and editor, uses his former employer as a framework for analyzing the economic, technological, and cultural forces at work on "newspaper journalism," a set of techniques a
