A manager who understands the ins and outs of his company's compensation system is more likely to be able to retain his best people, keep them motivated, and ensure that they continue to produce outst
How to communicate -- meaningfully -- with people who are different from you. "In an increasingly diverse workplace, it's more important and challenging than ever to communicate well. We must bu
How deep and strong is your organization's leadership "bench"? "The key to sustained competitive advantage in any industry is not size, image, or technology. Its talent, particularly a
Anti-American feeling is at an all-time high. Other nations and cultures have singled out our businesses, government, and way of life for harsh scorn, widespread resentment, even violence. Rebuilding
You can't fight your basic nature. But if you can understand it, you can succeed. Twelve specific and very important cognitive functions begin developing in the brain at birth. These ""ski
In sickness and in health…in debt and in wealth! All couples have their own complex relationship with money: how they organize and pay their bills, how they balance their checkbook, and mo
A comprehensive guide to getting top dollar for your life's work -- and feeling good about it. ""Your business is your baby. It has your DNA all over it. It has more of you in it than anyth
Annual reports often hide more than they seem to show. But if you know what to look for, there’s a treasure trove of information. "An annual report is a powerful and revealing document abo
The sales techniques that work best...have always worked best. An incisive look at four legendary sales pros, and how their strategies still apply today. "Sales theories come and sales theories
Recognizing and rewarding employees isn’t just a nice thing to do. It’s a business imperative. It's not just the money or benefits you offer that recruit, retain, and inspire talented empl
An indispensible desktop reference for every business professional! Just because you’re not a born writer doesn’t mean you should settle for less than perfect business documents. After all, every pie
Are we better off today than we were 50 years ago? Nearly 50 years after the Civil Rights Movement, there is a new crisis of opportunity in corporate America. Based on the author’s groundbreaking st
Be cool by staying on the cutting edge of what's hot. What do the iPod, MySpace, and YouTube all have in common? They’re fresh, they’re sexy, and most importantly -- they’re cool. But whil
From the first impression to the last “thank you,” great service is the hallmark of great companies—like yours. Your service team may represent the first, last, or only interaction point between your
Finally…a user’s guide for thinking outside the box. Consider some big ideas that have become business and cultural phenomena: how Starbucks transformed a declining coffee market by combining an expe
"Through real-world observations, [Johnson] shares valuable insights on its definition along with practical, thought-provoking tools that challenge a broader understanding of diversity and the impact
It can be found in a smile, a handshake, or a friendly chat. Knowing how to influence others is a crucial element of success. We succeed in business and in life when we influence how others think, fe
"Dr. Jac Fitz-enz...has now defined and shaped predictive analytics that define more clearly how today's metrics can predict and lead to tomorrow's successes."---Dave Ulrich, Professor, Ross School of
Let's face it: most people's instinctive response to training tends to run something like, "Oh, no! I need to be getting work done! I don't have time to be away from my desk, participating in exercise
In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less
