Turn cold calls into cold cash! "Completely revised with fresh examples and all new chapters, the second edition of Red-Hot Cold Call Selling reveals the secrets, strategies, and tips readers ca
Teams that succeed are those that know how best to work together. This book shows managers how to get fast, powerful results. In a team situation, many issues -- like lack of trust and commitmen
The ups and downs of negotiating can be challenging enough at home. But when people put themselves in another country -- where the customs and conventions are often radically different -- they’ve got
As companies cut back on their field reps and face-to-face contact becomes rare, sales success increasingly means selling on the phone. Whether you're a seasoned telesales professional or a newcomer j
Want to harness the power of new ideas? Become a “coolfarmer.” Pursuing new ideas is clearly the way to gain business advantage in the new millennium. But it’s not enough to simply chase after ideas
The book that makes networking an art, not an accident, now completely revised and expanded! Make Your Contacts Count is a practical, step-by-step guide for creating, cultivating, and capi
An all new, updated edition of the book that’s been helping to knock customers’ socks off for 20 years. Who would’ve thought that a practical, fun, easy-to-read customer service book would capture t
Proven ways to reel in great talent! A critical factor in your organization's success is your ability to hire—and keep—good people. But in order to tackle the toug
