Rosen, an international consultant who helps companies implement their e-commerce plans, answers questions surrounding business and technical aspects of e-commerce. She explains market considerations,
A California business consultant introduces his "jigsaw management" model for sane business growth, in which knowing what the completed picture should look like (goals) leads to zeroing in on which pi
The Brave New Service Strategy, delves into the evolution of service delivery and identifies three ways to forge links with customers: the relationship - where the customer personally knows the servic
Change management is a high priority on every corporate agenda these days. But even the fattest budgets and the most brilliant strategies wont do the job if managers dont put the right people in the r
Cohan, president of a management consulting firm specializing in new business opportunities, evaluates the value of getting into e-business, covering topics such as the economic benefits of e-commerce
A reader-friendly guide to recruiting and managing top-notch corporate boards for public and private companies of all sizes. Describes the 10 most common mistakes that companies make when staffing the
If your company needs to develop a more scientific strategic approach - one that's sophisticated and creative, yet rigorous and results-oriented - this book is for you.You've probably discovered that
Economies rise and fall. Technologies come and go. But companies that develop outstanding leadership within their ranks can weather any business storm. "Leadership," say authors Fulmer and Goldsmith,
From tragic accidents to public relations fiascos, we live in an increasingly crisis-ridden society. In fact, half of the major industrial accidents of the past century occurred in the last 20 years.
Provides a step-by-step game plan for firmly planting customer relationship management (CRM) at the core of a company. Presents strategies for delivering optimal customer satisfaction and value in ev
Shows how to use 12 technological tools for attracting Web shoppers and converting them to buyers. Detailed descriptions of techniques are written in plain language and supported by case studies taken
Examines what aspects of business have changed since the arrival of electronic commerce, and what has stayed the same. The author focuses on intellectual capital and knowledge management in regards t
Merkow, an e-commerce security advisor with a global financial services company, and Breithaupt, a project manager with a brokerage firm, offer strategies and solutions for companies with an Internet
The many books that urge managers to innovate by citing example after example of successful companies do not really get to the core of the issues involved, say Bean and Radford, who run their own cons
This book/CD-ROM package blends theory, methods, psychology, and practice to introduce project management. It covers project management basics, from planning a project to evaluating performance, measu
Stressing repeatability and process orientation in the conduct of corporate supplier management, the author introduces a model for procurement which he argues can let corporate procurement officers sy
