This book examines the complex roles that texts serve as parts of an organizational cognitive infrastructure. Texts make knowledge and experience tangible and durable. They help shape interactions bet
Technology users are compulsive integrators, hybridizers, and bricoleurs, whose unpredictable applications and innovations create a challenging task for support-documentation writers. In Wicked, Incom
This book examines the complex roles that texts serve as parts of an organizational cognitive infrastructure. Texts make knowledge and experience tangible and durable. They help shape interactions bet
Collective action through organized social movements has long expanded American citizens’ rights and liberties. Recently, the Association of Community Organizations for Reform Now (ACORN) has h
