Updated to provide coverage of present-day concerns in such areas as the economy, the job market, and technological advances, an expanded second edition also includes revised sections on FMLA, health-
A practical guide to personal management furnishes a collection of the best ideas on how to develop focused goals and plans in seven key areas and addresses such questions as how to balance one's pers
Foley, who rose to the top from a customer service job on AOL, gives women advice and strategies for succeeding in today's economy. In telling the behind-the-scenes story of AOL's start-up days and a
Written for the novice manager, this introductory guide to project management describes the basic process of planning, defining goals, assigning work, scheduling, and monitory progress. It also offer
This resource provides subject specialists thrust into the role of project manager with skills, knowledge, and techniques for delivering results. Factors crucial to the success of any project are expl
Technical and business aspects of Internet consulting are addressed in this book offering advice and instructions on incorporating, financing, and marketing an Internet consulting business, and tips o
Schweitzer offers this nontechnical, step-by-step guide to help computer users of all levels to better understand how the Internet works, and how to enjoy the benefits of the Internet while still main
This 6.5x8 guide describes 10 principles every business needs to follow in order to ensure maximum contribution from and communication between employees, customers, and shareholders. Manning has been
Overviews Internet security for organizations, without getting into micro-level details of implementation. Shows how to analyze a company's systems in terms of security risks, and explains how to des
Cohen (business, California State University, Los Angeles) offers advice on starting and maintaining a consulting career. He provides instruction on understanding clients' needs, marketing the busine
"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-
Offers everything needed to design and deliver a complete employee workshop that covers listening, assertiveness, resolving conflict, and coordinating action. Gives step-by-step guidelines for effecti
Written to help trainers and managers design and lead a conflict management workshop, this resource contains a wealth of training materials to use in workshops, including practice activities, handouts
This guide shows how to develop and implement a marketing plan by creating a desirable positioning or personality for a business based on an analysis of market economics, competition, customers, and a
